Return & Refund Policy
Last updated: 01/01/2025
Return Eligibility
Returns accepted within 14 days of delivery.
- Item must be unused
- Original packaging required
- Proof of purchase required
Non-refundable Items
- Used items
- Damaged by customer
- Missing accessories
How to Request a Return
Email contact@headfon.shop with your order number and reason.
Refunds
Refunds go back to your original payment method (PayPal). Processing times vary.
Exchanges
Handled case-by-case depending on stock availability.
Damaged Products
Report within 48 hours with photos of the damage.
Contact
- Email: contact@headfon.shop
- Phone: +49 8733435667
- Address: Friedrichstraße 191, 10117 Berlin, Germany